What makes some people more successful in work and life than others? IQ and work ethic are important, but they don’t tell the whole story. Our emotional intelligence – the way we manage emotions – can play a critical role in determining our happiness and success.
Employers often say that students who have just left school, college or university lack the ‘soft skills’ they’re looking for. ‘Soft skills’ are the people skills you need to succeed in the workplace.